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Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) Foundation Learning Guide: (CCNP TSHOOT 300-135)

Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) Foundation Learning Guide: (CCNP TSHOOT 300-135)

          
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About the Book

Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) Foundation Learning Guide Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) Foundation Learning Guide is your Cisco authorized learning tool for CCNP TSHOOT 300-135 exam preparation. Part of the Cisco Press Foundation Learning Guide series, it teaches you how to maintain and monitor even the most complex enterprise networks. You’ll compare and master today’s leading approaches to troubleshooting, including an efficient structured process for maximizing network uptime in the context of your own organization’s policies and procedures. Coverage includes gathering information, capturing traffic, using event notifications, working with maintenance and trouble-shooting tools, and more. Throughout, each chapter opens with a list of topics that clearly identify its focus. Each chapter ends with a summary of key concepts for quick study, as well as review questions to assess and reinforce your understanding. To deepen your hands-on expertise and strengthen your exam readiness, this guide also presents five full chapters of real-world troubleshooting case studies. This guide is ideal for all certification candidates who want to master all the topics covered on the TSHOOT 300-135 exam. --The official textbook for the Cisco Networking Academy CCNP TSHOOT 300-135 course --Thoroughly introduces proven troubleshooting principles and common troubleshooting approaches --Defines structured troubleshooting and reviews its subprocesses --Shows how to integrate troubleshooting into day-to-day network maintenance processes --Covers information gathering on Layer 2 switching and Layer 3 routing with IOS show and debug commands, ping, and telnet --Introduces specialized tools for capturing traffic, gathering information (SNMP and NetFlow), and receiving network event notifications (EEM) --Uses extensive troubleshooting examples and diagrams to support explanations and strengthen your understanding --Presents self-assessment review questions, chapter objectives, and summaries to facilitate effective studying

Table of Contents:
Chapter 1 Troubleshooting Methods 1 Troubleshooting Principles 1 Structured Troubleshooting Approaches 4     The Top-Down Troubleshooting Approach 6     The Bottom-Up Troubleshooting Approach 7     The Divide-and-Conquer Troubleshooting Approach 8     The Follow-the-Path Troubleshooting Approach 9     The Compare-Configurations Troubleshooting Approach 10     The Swap-Components Troubleshooting Approach 11 Troubleshooting Example Using Six Different Approaches 12 Summary 13 Review Questions 14 Chapter 2 Structured Troubleshooting 15 Troubleshooting Method and Procedure 16     Defining the Problem 17     Gathering Information 18     Analyzing the Information 20     Eliminating Potential Causes 21     Proposing a Hypothesis (Likely Cause of the Problem) 21     Testing and Verifying Validity of the Proposed Hypothesis 23     Solving the Problem and Documenting the Work 24 Troubleshooting Example Based on the Structured Method and Procedures 25 Summary 26 Review Questions 27 Chapter 3 Network Maintenance Tasks and Best Practices 29 Structured Network Maintenance 29 Network Maintenance Processes and Procedures 31     Common Maintenance Tasks 32     Network Maintenance Planning 33         Scheduling Maintenance 33         Formalizing Change-Control Procedures 34         Establishing Network Documentation Procedures 34         Establishing Effective Communication 35         Defining Templates/Procedures/Conventions (Standardization) 36         Planning for Disaster Recovery 36 Network Maintenance Services and Tools 37     Network Time Services 39     Logging Services 40     Performing Backup and Restore 42 Integrating Troubleshooting into the Network Maintenance Process 47     Network Documentation and Baseline 48     Communication 50     Change Control 53 Summary 54 Review Questions 57 Chapter 4 Basic Switching and Routing Process and Effective IOS Troubleshooting Commands 61 Basic Layer 2 Switching Process 61     Ethernet Frame Forwarding (Layer 2 Data Plane) 62     Layer 2 Switching Verification 67 Basic Layer 3 Routing Process 69     IP Packet Forwarding (Layer 3 Data Plane) 70     Using IOS Commands to Verify IP Packet Forwarding 73 Selective Information Gathering Using IOS show Commands, debug Commands, Ping, and Telnet 76     Filtering and Redirecting show Command’s Output 76     Testing Network Connectivity Using Ping and Telnet 81     Collecting Real-Time Information Using Cisco IOS debug Commands 85     Diagnosing Hardware Issues Using Cisco IOS Commands 86         Checking CPU Utilization 87         Checking Memory Utilization 88         Checking Interfaces 89 Summary 92 Review Questions 94 Chapter 5 Using Specialized Maintenance and Troubleshooting Tools 99 Categories of Troubleshooting Tools 100 Traffic-Capturing Features and Tools 101     SPAN 102     RSPAN 103 Information Gathering with SNMP 105 Information Gathering with NetFlow 107 Network Event Notification 109 Summary 113 Review Questions 114 Chapter 6 Troubleshooting Case Study: SECHNIK Networking 117 SECHNIK Networking Trouble Ticket 1 118     Troubleshooting PC1’s Connectivity Problem 118         Gathering Information 119         Analyzing Information, Eliminating Causes, and Gathering Further Information 119         Proposing Hypotheses 121         Testing the Hypotheses and Solving the Problem 121         Troubleshooting Ethernet Trunks 122     Troubleshooting PC2’s Connectivity Problem 123         Gathering Information 124         Proposing a Hypothesis, Testing the Hypothesis, and Solving the Problem 126         Troubleshooting NAT 127     Troubleshooting PC3’s Connectivity Problem 128         Gathering Information 129         Eliminating Possibilities, Proposing a Hypothesis, and Testing the Hypothesis 129         Troubleshooting Network Device Interfaces 130     Troubleshooting PC4’s IPv6 Connectivity Problem 131         Gathering Information 131         Eliminating Possibilities, Proposing a Hypothesis, and Testing the Hypothesis 132         Troubleshooting IPv6 Address Assignment on Clients 133 SECHNIK Networking Trouble Ticket 2 134     Troubleshooting PC1’s Internet Connectivity Problem 134         Gathering Information 135         Proposing a Hypothesis, Testing the Hypothesis, and Solving the Problem 137         Troubleshooting Network Layer Connectivity 138     Troubleshooting PC2’s SSH Connectivity Problem 141         Verifying and Defining the Problem 141         Gathering Information 142         Proposing a Hypothesis and Testing the Hypothesis 143         TCP Three-Way Handshake 145     Troubleshooting PC4’s DHCP Address Problem 146         Verifying and Defining the Problem 146         Gathering Information 147         Proposing a Hypothesis, Testing a Hypothesis, and Solving the Problem 148         Troubleshooting Error-Disabled Ports 151 SECHNIK Networking Trouble Ticket 3 152     Troubleshooting PC1 and PC2’s Internet Connectivity Issues 153         Verifying and Defining the Problem 153         Gathering Information 153         Proposing a Hypothesis and Testing the Hypothesis 157         Solving the Problem 159         Troubleshooting DHCP 160         The passive-interface Command 161     Troubleshooting PC3’s Internet Connectivity Issues 162         Verifying and Defining the Problem 162         Gathering Information 162         Proposing a Hypothesis and Testing the Hypothesis 164         Solving the Problem 165         IPv6 Review 166 Summary 166 Review Questions 169 Chapter 7 Troubleshooting Case Study: TINC Garbage Disposal 173 TINC Garbage Disposal Trouble Ticket 1 174     Troubleshooting Lack of Backup Internet Connectivity Through GW2 174         Information Gathering 176         Analyzing Information, Eliminating Possibilities, and Proposing a Hypothesis 178         Proposing a Hypothesis, Testing the Hypothesis, and Solving the Problem 178         Troubleshooting BGP Neighbor Relationships 181         Troubleshooting PC1’s Connectivity Problem 182         Gathering Information 182         Analyzing Information and Gathering Further Information 183         Proposing a Hypothesis, Testing the Hypothesis, and Solving the Problem 184         Troubleshooting Port Security 186     Troubleshooting PC2’s Connectivity Problem 187         Gathering Information 188         Eliminating Possibilities, Proposing a Hypothesis, and Testing the Hypothesis 190         Solving the Problem 191         Troubleshooting VLANs 192 TINC Garbage Disposal Trouble Ticket 2 193     Troubleshooting GW1’s OSPF Neighbor Relation Problem with Router R1 194         Verifying the Problem 194         Gathering Information 194         Analyzing Information, Eliminating Possibilities, and Proposing a Hypothesis 199         Testing the Hypothesis and Solving the Problem 199         Troubleshooting OSPF Adjacency 201     Troubleshooting Secure Shell Version 2 Access to Router R2 from PC4 202         Verifying the Problem 202         Gathering Information 203         Proposing a Hypothesis and Testing the Hypothesis 204         Solving the Problem 205         Troubleshooting SSH and Telnet 206     Troubleshooting Duplicate Address Problem Discovered Through R1 and R2’s Log Messages 207         Verifying the Problem 207         Gathering Information 207         Analyzing the Information and Proposing a Hypothesis 210         Testing the Hypothesis and Solving the Problem 210         Troubleshooting HSRP 211 TINC Garbage Disposal Trouble Ticket 3 212     Troubleshooting Sporadic Internet Connectivity Problem Experienced by Users of PC1 and PC2 212         Verifying and Defining the Problem 213         Gathering Information 213         Analyzing Information and Proposing a Hypothesis 215         Testing the Hypothesis and Solving the Problem 217         Troubleshooting Erroneous Routing Information 218     Troubleshooting Multiple Masters within a VRRP 220         Verifying and Defining the Problem 220         Gathering Information 221         Analyzing the Information and Proposing a Hypothesis 222         Testing the Hypothesis, and Solving the Problem 222         Troubleshooting VRRP 224     Troubleshooting EtherChannel Between ASW4 and ASW3 224         Verifying the Problem 224         Defining the Problem 225         Gathering Information 225         Proposing a Hypothesis and Testing the Hypothesis 227         Solving the Problem 228         Troubleshooting EtherChannel 229 TINC Garbage Disposal Trouble Ticket 4 231     Troubleshooting Inconsistent and Sporadic Internet Connectivity Problem Experienced By Users of PC1 and PC2 231         Verifying and Defining the Problem 232         Gathering Information 233         Analyzing Information and Proposing a Hypothesis 235         Testing the Hypotheses 235         Solving the Problem 239         Troubleshooting FHRPs 241     Troubleshooting Sporadic Loss of Connectivity on PC4 242         Verifying the Problem and Making a Troubleshooting Plan 242         Gathering Information 242         Analyzing the Information and Gathering Further Information 244         Proposing a Hypothesis and Testing the Hypothesis 245         Solving the Problem 246         The Cisco IOS DHCP Snooping Feature 248         Cisco Technical Assistance Center 248     Troubleshooting SSH Connection from PC4 to Router GW2 249         Verifying the Problem and Making a Troubleshooting Plan 249         Gathering Information 250         Proposing a Hypothesis and Testing the Hypothesis 251         Solving the Problem 252 Summary 252 Review Questions 255 Chapter 8 Troubleshooting Case Study: PILE Forensic Accounting 257 PILE Forensic Accounting Trouble Ticket 1 258     Troubleshooting PILE’s Branch Connectivity to HQ and the Internet 258         Verifying and Defining the Problem 258         Gathering Information 260         Analyzing Information 264         Proposing a Hypothesis and Testing the Hypothesis 264         Solving the Problem 265         Troubleshooting EIGRP Adjacency 266     Troubleshooting PILE’s Secondary Internet Connection Through ISP2 267         Verifying and Defining the Problem 267         Gathering Information 268         Analyzing Information and Proposing a Hypothesis 270         Testing the Hypothesis 271         Solving the Problem 273 PILE Forensic Accounting Trouble Ticket 2 274     Troubleshooting Telnet Problem: From PC3 to BR 274         Gathering Information 275     Troubleshooting PILE Network’s Internet Access Problem 275         Verifying and Defining the Problem 276         Gathering Information 276         Analyzing Information, Eliminating Causes, and Gathering Further Information 278         Proposing and Testing a Hypothesis 280         Solving the Problem 281         Troubleshooting BGP 281     Troubleshooting PILE Network’s NTP Problem 282         Verifying the Problem 283         Gathering Information 283         Analyzing the Gathered Information and Gathering Further Information 284         Proposing a Hypothesis and Testing the Hypothesis 285         Solving the Problem 286         Troubleshooting NTP 286 PILE Forensic Accounting Trouble Ticket 3 287     Troubleshooting PC3’s Lack of Internet Connectivity After the Disaster Recovery 287         Verifying the Problem 288         Gathering Information (First Run) 288         Analyzing Information, Proposing, and Testing the First Hypothesis 289         Proposing and Testing the Second Hypothesis 290         Gathering Further Information (Second Run) 292         Proposing and Testing the Third Hypothesis 293         Solving the Problem 294         Disaster Recovery Best Practices 294         Troubleshooting Inter-VLAN Routing 296     Troubleshooting PC4’s Problem Accessing Cisco.com 297         Verify the Problem and Select an Approach 297         Gather Information and Analyze the Information 298         Proposing and Testing a Hypothesis 299         Solve the Problem 299         Troubleshooting DNS 300         Remote Device Management Notes 301 PILE Forensic Accounting Trouble Ticket 4 302     Troubleshooting Branch Site Internet Connectivity Problem After EIGRP Reconfiguration 302         Verifying the Problem 302         Gathering Information 303         Gathering Further Information and Analyzing Information 303         Proposing a Hypothesis and Testing the Hypothesis 305         Solving the Problem 307         The EIGRP Stub Configuration 308         The New EIGRP Named Configuration 309     Troubleshooting Management Access to ASW2 310         Verifying the Problem 310         Gathering Information 310         Proposing a Hypothesis and Testing the Hypothesis 311         Solving the Problem 312         Providing a Default Route on Layer 2 And Multilayer Devices 313 PILE Forensic Accounting Trouble Ticket 5 313     Troubleshooting the Redundant Internet Access Path Through the New HQ0 Edge Router 314         Verifying and Defining the Problem 314         Gathering Information 315         Proposing a Hypothesis and Testing the Hypothesis 318         Solving the Problem 319         Troubleshooting BGP Route Selection 321     Troubleshooting Unauthorized Telnet Access 322         Verifying the Problem 322         Gathering Information 322         Gathering Further Information and Analysis Information 323         Proposing a Hypothesis and Testing the Hypothesis 324         Solving the Problem 325         Securing the Management Plane 325 Summary 326 Review Questions 329 Chapter 9 Troubleshooting Case Study: Bank of POLONA 333 Bank of POLONA Trouble Ticket 1 334     Troubleshooting PC3’s Lack of Connectivity to SRV2 335         Verifying the Problem 335         Gathering Information 336         Analyzing Information and Proposing a Hypothesis, and Testing the Hypothesis 338         Solving the Problem 339         Troubleshooting Redistribution 339     Troubleshooting VRRP with Interface Tracking 340         Verifying the Problem 340         Gathering Information 341         Analyzing the Information 342         Proposing and Testing a Hypothesis 342         Solving the Problem 343         FHRP Tracking Options 344     Troubleshooting IP SLA Test Not Starting 345         Verifying the Problem 345         Gathering Information 346         Proposing and Testing a Hypothesis 347         Solving the Problem 348         Troubleshooting IP SLA 349 Bank of POLONA Trouble Ticket 2 349     Troubleshooting Summarization Problem on BR3 350         Verifying the Problem 350         Gathering Information 350         Analyzing Information 351         Proposing and Testing a Hypothesis 351         Solving the Problem 352         Troubleshooting EIGRP Summarization 353     Troubleshooting PC0’s IPv6 Internet Connectivity 353         Verifying the Problem 353         Gathering Information 354         Analyzing Information 356         Proposing and Testing a Hypothesis 356         Solving the Problem 357         Troubleshooting RIPng 357     Troubleshooting Branch 3’s IPv6 Internet Connectivity 358         Verifying the Problem 358         Gathering Information 359         Analyzing Information 361         Proposing and Testing a Hypothesis 361         Solving the Problem 362         Troubleshooting Access Control Lists 362 Bank of POLONA Trouble Ticket 3 364     Troubleshooting Branch 1’s IP Connectivity to the Headquarters 364         Verifying the Problem 364         Gathering Information 365         Proposing and Testing a Hypothesis 366         Gathering Further Information 367         Proposing and Testing Another Hypothesis 367         Solving the Problem 368         Troubleshooting GRE Tunnels 368     Troubleshooting Branch 3’s Route Summarization 369         Verifying the Problem and Choosing an Approach 369         Gathering Information 370         Analyzing the Information and Proposing a Hypothesis 373         Testing the Hypothesis and Solving the Problem 373         OSPF Summarization Tips and Commands 374     Troubleshooting AAA Authentication on the Branch 1 Router 375         Verifying the Problem and Choosing an Approach 375         Gathering Information 375         Proposing a Hypothesis 376         Testing the Hypothesis and Solving the Problem 376         Troubleshooting AAA 377 Bank of POLONA Trouble Ticket 4 378     Troubleshooting PC0’s Connectivity to IPv6 Internet 378         Verifying the Problem and Choosing an Approach 378         Gathering Information 379         Analyzing the Information and Proposing and Testing a Hypothesis 381         Gathering Further Information 382         Analyzing Information and Proposing and Testing Another Hypothesis 383         Solving the Problem 384         Troubleshooting OSPF for IPv6 385     Troubleshooting the Dysfunctional Totally Stubby Branch Areas 386         Verifying the Problem and Choosing an Approach 386         Gathering Information 387         Analyzing Information 389         Proposing and Testing a Hypothesis 389         Solving the Problem 390         OSPF Stub Areas 391 Summary 391 Review Questions 394 Chapter 10 Troubleshooting Case Study: RADULKO Transport 397 RADULKO Transport Trouble Ticket 1 398     Mitigating Unauthorized Switches Added by Employees 398         Gathering Information 399         Analyzing Information 400         Proposing a Hypothesis and Solving the Problem 400         Troubleshooting Spanning Tree Protocol 401     Troubleshooting Policy-Based Routing 403         Verifying and Defining the Problem 404         Gathering Information 404         Analyzing the Information 405         Proposing and Testing a Hypothesis 405         Solving the Problem 406         Troubleshooting PBR 407     Troubleshooting Neighbor Discovery 407         Verifying and Defining the Problem 408         Gathering Information 408         Proposing and Testing a Hypothesis 409         Solving the Problem 409         Troubleshooting CDP and LLDP 410 RADULKO Transport Trouble Ticket 2 411     Troubleshooting VLANs and PCs Connectivity Problems 411         Verifying the Problem 412         Gathering Information 412         Analyzing the Information 413         Proposing and Testing a Hypothesis 413         Solving the Problem 414     Troubleshooting VTP 415     Troubleshooting Branch Router’s IPv6 Problems 416         Verifying the Problem 416         Gathering Information 417         Proposing and Testing a Hypothesis 418         Solving the Problem 418         Troubleshooting EIGRP for IPv6 419     Troubleshooting MP-BGP Session Problem 420         Verifying the Problem 420         Gathering Information 420         Analyzing the Information and Proposing a Hypothesis 421         Solving the Problem 422         Troubleshooting MP-BGP 423 RADULKO Transport Trouble Ticket 3 424     Troubleshooting PC1’s Problem Accessing the SRV Server at the Distribution Center 424         Verifying and Defining the Problem 424         Gathering Information 425         Analyzing Information 428         Proposing and Testing a Hypothesis 428         Solving the Problem 429         Troubleshooting the OSPFv3 Address Families Feature 429     Troubleshooting OSPFv3 Authentication 430         Verifying the Problem 430         Gathering Information 431         Analyzing Information 432         Proposing and Testing a Hypothesis 432         Solving the Problem 433 RADULKO Transport Trouble Ticket 4 433     Troubleshooting Undesired External OSPF Routes in DST’s Routing Table 434         Verifying and Defining the Problem 434         Gathering Information 435         Analyzing Information 436         Proposing and Testing a Hypothesis 437         Solving the Problem 439 Troubleshooting PCs IPv6 Internet Access 440         Verifying the Problem 440         Gathering Information 440         Analyzing Information 442         Proposing and Testing a Hypothesis 443         Solving the Problem 444 Summary 444 Review Questions 448 Appendix A Answers to Review Questions 451     9781587204555   TOC   11/26/2014


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Product Details
  • ISBN-13: 9781587204555
  • Publisher: Pearson Education (US)
  • Publisher Imprint: Cisco Press
  • Depth: 32
  • Language: English
  • Returnable: Y
  • Spine Width: 30 mm
  • Weight: 970 gr
  • ISBN-10: 158720455X
  • Publisher Date: 14 Jan 2015
  • Binding: Hardback
  • Height: 234 mm
  • No of Pages: 496
  • Series Title: Foundation Learning Guides
  • Sub Title: (CCNP TSHOOT 300-135)
  • Width: 195 mm


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