Home > Computing and Information Technology > Operating systems > Microsoft (Windows) operating systems > MCITP 70-623 Exam Cram: Supporting and Troubleshooting Applications on a Windows Vista Client for Consumer Support Technicians
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MCITP 70-623 Exam Cram: Supporting and Troubleshooting Applications on a Windows Vista Client for Consumer Support Technicians

MCITP 70-623 Exam Cram: Supporting and Troubleshooting Applications on a Windows Vista Client for Consumer Support Technicians

          
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About the Book

Covers the critical information you need to know to score higher on your 70-623 exam!   Install and upgrade Windows Vista Customize and configure Windows Vista including Windows Aero, Media Center, and Media Player Install and maintain applications Configure and troubleshoot Windows Update and Microsoft Update Protect data with the Backup and Restore Center Configure, troubleshoot, and repair network connectivity Troubleshoot performance and reliability issues Configure and troubleshoot Windows security features including the Security Center, User Account Control, Windows Defender, dynamic security for Internet Explorer 7, and Windows Firewall Install, configure, and troubleshoot peripheral devices, such as mobile devices, digital cameras and camcorders, media devices, printers, and fax systems   WRITTEN BY LEADING EXPERTS:   David R. Miller holds many certifications, including SME, MCT, MCITPro, MCSE Windows 2003, CISSP, LPT, and CEH. Performing as a Subject Matter Expert (SME), David has written numerous certification curricula, books, and information systems certification exams for companies such as Microsoft and Logical Security. Specializing in security topics, he has written and performed in several technical and security-related training videos. He currently writes, lectures, and consults on these topics.   Paul A. Mancuso holds many certifications, including SME, MCT, MCITPro, MCSE Windows NT 4.0, 2000, and 2003. In addition to being an author of training curricula for the National IT Training and Certification Institute (NITTCI), he has recently worked as a Microsoft Subject Matter Expert on Microsoft Windows Vista and Microsoft Exchange Server 2007.   CD Features MeasureUp Practice Questions! Detailed explanations of correct and incorrect answers Multiple test modes Random questions and order of answers Coverage of each 70-623 exam objective  

Table of Contents:
Introduction ................................................................................................1 The Microsoft Certification Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2     Microsoft Certified Technology Specialist . . . . . . . . . . . . . . . . . . . . 4     Microsoft Certified IT Professional . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Microsoft Certified Technology Specialist: Windows Vista, Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Taking a Certification Exam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Tracking Certification Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 About This Book. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8     Chapter Format and Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . 8     Exam Topics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11   Self-Assessment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Microsoft Certification in the Real World . . . . . . . . . . . . . . . . . . . . . . . . 13     The Ideal Microsoft Certification Candidate . . . . . . . . . . . . . . . . . 14     Put Yourself to the Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 How to Prepare for an Exam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19     Studying for the Exam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20     Testing Your Exam Readiness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21     Assessing Readiness for Exam 70-623 . . . . . . . . . . . . . . . . . . . . . . . 23 Dealing with Test Anxiety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Day of the Exam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24   Chapter 1    Install and Upgrade Windows Vista . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Evaluating the Computing Environment . . . . . . . . . . . . . . . . . . . . . . . . . 28     Selecting the Appropriate Windows Vista Edition . . . . . . . . . . . . 31     Identifying the Hardware Requirements . . . . . . . . . . . . . . . . . . . . . 32 Preparing to Install Windows Vista . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35     Performing a Clean Installation of Windows Vista . . . . . . . . . . . . 36     Installing Windows Vista via an Upgrade . . . . . . . . . . . . . . . . . . . . 46     Installing Windows Vista over a Previous Copy of Windows . . . 49 Troubleshoot and Resolve Installation Issues . . . . . . . . . . . . . . . . . . . . . . 51     Dual Boot. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51     Boot Configuration Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52     Preserving Installed Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Troubleshoot and Resolve Post-Installation Issues . . . . . . . . . . . . . . . . . 56     Windows Vista Performance Issues . . . . . . . . . . . . . . . . . . . . . . . . . 56     Password Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Troubleshooting Windows Vista Startup . . . . . . . . . . . . . . . . . . . . . . . . . 60     Using the System Configuration Utility (MSConfig.exe). . . . . . . 60     Safe Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62     Using Windows Vista System Recovery Options. . . . . . . . . . . . . . 63 Exam Prep Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Answers to Exam Prep Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Suggested Readings and Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74   Chapter 2    Windows Vista Post-Installation Tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Windows Sidebar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Windows Aero. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85     Taskbar Thumbnails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88     Windows Flip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89     Windows Flip 3D . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 User Accounts: Standard User vs. Administrator User . . . . . . . . . . . . . . 90     Creating Users. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91     What Can the Standard User Do? . . . . . . . . . . . . . . . . . . . . . . . . . . 94     How Can I Tell What the Administrator Can Do? . . . . . . . . . . . . 96 Configuring Applications for Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98     The Program Compatibility Assistant . . . . . . . . . . . . . . . . . . . . . . . 99     The Program Compatibility Wizard . . . . . . . . . . . . . . . . . . . . . . . . 99     The Compatibility Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100     The Application Compatibility Toolkit v5 . . . . . . . . . . . . . . . . . . 101     Privilege Level. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102     Bad Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103     64-Bit and 32-Bit CPUs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103     Permissions Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Optimizing Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110     Task Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111     Performance Information and Tools . . . . . . . . . . . . . . . . . . . . . . . 113     Reliability and Performance Monitor . . . . . . . . . . . . . . . . . . . . . . 115     Improving Disk Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116     ReadyBoost . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Media Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120     Digital Rights Management (DRM) . . . . . . . . . . . . . . . . . . . . . . . 122     Media Player . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124     Media Center Extender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Exam Prep Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 Answers to Exam Prep Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 Suggested Readings and Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130   Chapter 3    Managing Windows Vista Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 The Windows Security Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134 Windows Firewall. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137     Windows Firewall with Advanced Security. . . . . . . . . . . . . . . . . . 140 Windows Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142     Manual Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143     Automatic Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146 Windows Defender and Other Defenses Against Malware . . . . . . . . . 150     Defender’s Logging Capabilities. . . . . . . . . . . . . . . . . . . . . . . . . . . 153     Microsoft’s SpyNet Program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153     Configuring the Windows Defender Service . . . . . . . . . . . . . . . 154     MSConfig.exe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155     The Hosts File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156     Removing Malware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158     RootkitRevealer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 Parental Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 Configure and Troubleshoot Security for Windows Internet Explorer 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162     Pop-Up Blocker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163     Phishing Filter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165     Internet Explorer’s Protected Mode. . . . . . . . . . . . . . . . . . . . . . . . 166     Fix Settings for Me Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169     Cookie Handling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170     ActiveX Opt-In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171     The Security Status Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172     Digital Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174     Clear the Browsing History, Cached Content, Cookies,     Forms Data, and Saved Passwords. . . . . . . . . . . . . . . . . . . . . . . . 176 User Account Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177     Behavior of the Elevation Prompt for Standard Users . . . . . . . . 180     Behavior of the Elevation Prompt for Administrators in     Admin Approval Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181 Protecting Data with the Backup and Restore Center . . . . . . . . . . . . . 182     Performing a Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185     Performing a Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187 Exam Prep Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190 Answers to Exam Prep Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195 Suggested Readings and Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196   Chapter 4    Configure, Troubleshoot, and Repair Networking . . . . . . . . . . . . . . . . . . . . . . . . 199 Configure and Troubleshoot Network Protocols . . . . . . . . . . . . . . . . . 201     Configuring Internet Protocol Version 4 . . . . . . . . . . . . . . . . . . . 202     NetBIOS and WINS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211     Network Address Translation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212     Configuring TCP/IP Version 6 . . . . . . . . . . . . . . . . . . . . . . . . . . . 213 Configure Network Services at the Client Level . . . . . . . . . . . . . . . . . . 216     Network and Sharing Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217     Network Profiles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218     Network Setup Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221     Network Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221     Network Discovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222     Configuring Sharing and Discovery. . . . . . . . . . . . . . . . . . . . . . . . 223 Troubleshoot Resource Access and Connectivity Issues . . . . . . . . . . . . 224     Troubleshooting Connections Using Network Diagnostics     Framework . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225 Troubleshooting TCP/IP Configuration . . . . . . . . . . . . . . . . . . . 229     DNS Name Resolution Troubleshooting . . . . . . . . . . . . . . . . . . . 234     Other Troubleshooting Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236     Configuring Microsoft File and Printer Sharing and     Client access to Microsoft Resources . . . . . . . . . . . . . . . . . . . . . 240     Troubleshooting Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241 Configure and Troubleshoot Wireless Networking . . . . . . . . . . . . . . . 242     802.11 Wireless Standards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242     Wireless Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243     Managing Wireless Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . 244     Wireless Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247     Troubleshooting Wireless Connections . . . . . . . . . . . . . . . . . . . . 251 Configure Network Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254     File and Printer Share Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . 255     Secure Files and Printer Shares with Access Control Lists . . . . 255     Windows Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261 Exam Prep Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264 Answers to Exam Prep Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267 Suggested Readings and Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270   Chapter 5    Install, Configure, Troubleshoot, and Repair Windows Vista. . . . . . . . . . . . . . . 271 Connecting Peripherals to Windows Vista . . . . . . . . . . . . . . . . . . . . . . . 272     Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272     Infrared (Ir) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275     USB Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276 Installing, Configuring, and Troubleshooting Mobile Devices . . . . . . 277     Windows Media Player . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277     Windows Mobile Device Center . . . . . . . . . . . . . . . . . . . . . . . . . . 279 Install, Configure, and Troubleshoot Digital Cameras and Camcorders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280     Digital Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280     Digital Camcorders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282 Install, Configure, and Troubleshoot Media Devices . . . . . . . . . . . . . . 285     PC Phone Calling and Videoconferencing . . . . . . . . . . . . . . . . . . 285     Video Recording and Playback . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287 Install, Configure, and Troubleshoot Printers, Fax Machines, and Copy Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288     Printer Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289 Repair a Corrupted Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . 292     Last Known Good Configuration . . . . . . . . . . . . . . . . . . . . . . . . . 293     Safe Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295     Boot Configuration Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295     Boot from Installation Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297     System Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299     Complete PC Backup and Restore. . . . . . . . . . . . . . . . . . . . . . . . . 302     Complete PC Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306     System File Checker (SFC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306     One Last “Oops” to Handle–Convert x: /FS:NTFS . . . . . . . . . 307 Exam Prep Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311 Answers to Exam Prep Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313 Suggested Readings and Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315   Practice Exam 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 319   Answer Key to Practice Exam 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 339 Answers at a Glance to Practice Exam 1 . . . . . . . . . . . . . . . . . . . . . . . . . 339 Answers with Explanations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 340   Practice Exam 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357   Answer Key to Practice Exam 2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 377 Answers at a Glance to Practice Exam 2 . . . . . . . . . . . . . . . . . . . . . . . . . 377 Answers with Explanations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 378   Appendix    What’s on the CD-ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 391 Multiple Test Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 391     Study Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 391     Certification Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 391     Custom Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 392 Attention to Exam Objectives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 392 Installing the CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 392 Creating a Shortcut to the MeasureUp Practice Tests . . . . . . . . . . . . . 393 Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 394   Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 395


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Product Details
  • ISBN-13: 9780789737205
  • Publisher: Pearson Education (US)
  • Publisher Imprint: Pearson It Certification
  • Height: 237 mm
  • No of Pages: 456
  • Series Title: Exam Cram (Pearson)
  • Sub Title: Supporting and Troubleshooting Applications on a Windows Vista Client for Consumer Support Technicians
  • Width: 153 mm
  • ISBN-10: 0789737205
  • Publisher Date: 10 Jul 2008
  • Binding: SA
  • Language: English
  • Returnable: Y
  • Spine Width: 28 mm
  • Weight: 640 gr


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MCITP 70-623 Exam Cram: Supporting and Troubleshooting Applications on a Windows Vista Client for Consumer Support Technicians
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MCITP 70-623 Exam Cram: Supporting and Troubleshooting Applications on a Windows Vista Client for Consumer Support Technicians
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