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Management Consulting in Practice: Award-winning International Case Studies

Management Consulting in Practice: Award-winning International Case Studies

          
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About the Book

This authoritative new book explores the relationship between top management consultant teams and their clients. It presents through a series of case studies, from both the private and public sectors, best-practice consulting at the sharp end of contemporary management across all management disciplines. The case studies are drawn from the MCA Awards, which recognise Best Practice in all the categories of management. Firms present qualifying client engagements for evaluation by a distinguished panel drawn from industry and academia. Each case study explores a unique business situation and the way it was tackled by the team, and also examines how those teams responded to challenges during their projects and the unexpected lessons they learned. The case studies are embedded within an explanatory framework that draws out common themes, relates the case studies to generic models, and discusses how their approaches can be applied in other businesses. Case study clients include the International Olympic Committee, Sun Microsystems, Apache Corporation, Aon, Tesco, BT Business, MoD, Westminster City Council, BAE Systems, GCHQ, Sainsbury's Supermarkets, Home Office, Transport for London, and NHS Trusts.

Table of Contents:
1 The power of working together Reasons for selecting a particular consulting firm The challenge of consulting projects The client--consultant relationship Meeting client expectations Summary -- key lessons for managers and consultants 2 What sets excellent consulting apart? Foundations of good consulting Projects that exceed client expectations The best of the best Case study 2.1 Customers driving local services Case study 2.2 Reinventing a core offer Case study 2.3 How to build a new digital city every two years 3 Change management Change and scale Public and private faces of change management consulting Summary -- key lessons for managers and consultants Case study 3.1 Living the brand -- for real Case study 3.2 Delivering safer buses Case study 3.3 Electronic payments for 13 million citizens 4 Human resources Advising versus doing Summary -- key lessons for managers and consultants Case study 4.1 Protecting the benefits of staff in transition Case study 4.2 Diagnosing and treating workforce ailments Case study 4.3 Standing down, moving forward 5 Operational performance The five pillars of operational consulting Miracles and parables Summary -- key lessons for managers and consultants Case study 5.1 Blue skies, blue bills and online breakthroughs Case study 5.2 Smarter methods to beat constraints Case study 5.3 Relocating the organization and redesigning its role Case study 5.4 Bringing rationality to bear 6 Business strategy Strategy consulting: smaller, leaner, fitter Summary -- Key lessons for managers and consultants Case study 6.1 Changing people for a change Case study 6.2 Releasing the future from the present 7 Technology exploitation Five hallmarks of success IT consulting: leaner and fitter? Summary -- key lessons for managers and consultants Case study 7.1 Closing the net on persistent offenders Case study 7.2 Great journeys and small steps Case study 7.3 Mobile technology as enabler and enforcer Case study 7.4 When small businesses go global 8 Outsourcing Second generation outsourcing From advice to delivery Summary -- key lessons for managers and consultants Case study 8.1 Evolving the outsourcing market Case study 8.2 Outsourcing for outcomes Case study 8.3 Gearing up for renewed battle 9 Electronic trading Getting the technology right Technologists, coordinators and bridges Summary -- key lessons for managers and consultants Case study 9.1 Pioneering multi-channel voting Case study 9.2 Collaborating systems drive down costs Case study 9.3 A knowledge portal closes the deprivation gap Case study 9.4 Flow, streams and the erosion of resistance


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Product Details
  • ISBN-13: 9780749448189
  • Publisher: Kogan Page Ltd
  • Publisher Imprint: Kogan Page Ltd
  • Edition: New Ed
  • Language: English
  • Series Title: English
  • Sub Title: Award-winning International Case Studies
  • Width: 157 mm
  • ISBN-10: 0749448180
  • Publisher Date: 03 Sep 2006
  • Binding: Paperback
  • Height: 314 mm
  • No of Pages: 304
  • Spine Width: 16 mm
  • Weight: 498 gr


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