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Implementing Cisco Collaboration Applications (CAPPS) Foundation Learning Guide (CCNP Collaboration Exam 300-085 CAPPS)

Implementing Cisco Collaboration Applications (CAPPS) Foundation Learning Guide (CCNP Collaboration Exam 300-085 CAPPS)

          
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About the Book

Now fully updated for the new Cisco CAPPS 300-085 exam, Implementing Cisco Collaboration Applications (CAPPS) Foundation Learning Guide is your Cisco® authorized learning tool for CCNP® Collaboration preparation. Part of the Cisco Press Foundation Learning Series, it teaches advanced skills for designing, deploying, configuring, and troubleshooting Cisco Collaboration and Unified Communications applications, devices, and networks.   Author Chris Olsen shows how to effectively use Cisco Unity Connection, Cisco Unity Express, Cisco Instant Message and Presence, Cisco TelePresence Video Communication Server, and Cisco TelePresence Management Suite in production environments.   He begins by introducing the server platforms and overlays that are the basis for all Cisco Unity Connection design and integration. Next, he presents in-depth coverage of a wide range of essential tasks–from user configuration to voicemail redundancy, configuring Cisco Jabber Mobile, to provisioning Cisco Prime Collaboration.   Each chapter opens with a list of topics that clearly identifies its focus. Each chapter ends with a summary of key concepts for quick study, as well as review questions to assess and reinforce your understanding. Throughout, configuration examples and sample verification outputs illustrate critical issues in network operation and troubleshooting.   Whether you are preparing for the CCNP Collaboration certification exams or you are just interested in learning about how to deploy and operate Cisco collaboration applications, you will find this book to be an invaluable resource.   Shows how to integrate Cisco Unity Connection with Cisco Unified Communications Manager or other PBXs Covers configuring Cisco Unity Connection users, templates, service classes, distribution lists, security, LDAP, dial plans, and call management Walks through Unified Messaging single Inbox configuration Shows how to design, integrate, and configure feature-rich branch office messaging solutions with Cisco Unity Express Explains Cisco Unified IM and Presence components, design, integration, deployment, and feature configuration Covers Cisco Jabber and Cisco Jabber Mobile configuration Guides you through deploying Cisco Collaboration Systems Applications with Cisco Prime Collaboration Introduces Cisco TelePresence Management Suite (Cisco TMS) capabilities and scheduling options   This book is in the Foundation Learning Guide Series. These guides are developed together with Cisco® as the only authorized, self-paced learning tools that help networking professionals build their understanding of networking concepts and prepare for Cisco certification exams.    

Table of Contents:
    Introduction xxii Chapter 1 Designing and Deploying Cisco Unity Connection 1     Physical Server Choices for Cisco Collaboration System Applications 2     VMware vSphere ESXi Virtualization 3         Physical and Virtual Architecture Comparison 3         Virtual Machine Encapsulation and Files 4         Typical Versus Custom Virtual Machine Creation 5         OVA Template for Cisco Unity Connection 7         Resizing Virtual Machine Resources 8         Shares and Reservations 9         Virtual Switch and NIC Teaming 11         NIC Teaming 12         Storage Overview 13     Sizing and Scaling Cisco Unity Connection Servers 14         Active-Active, High-Availability Deployment 16         Cisco Unity Connection Deployment Options 17         Single-Site Deployment 17         Centralized Multisite Deployment 18         Decentralized Multisite Deployment 19         Traffic-Pattern Evaluation Example 20         Centralized Cisco Unity Connection System Example 21         Cisco Unity Connection Networking 21         Cisco Unity Connection Links 23         Digital Networking with Active-Active Pairs 24         Voice Profile for Internet Mail 24         HTTPS Networking 25     Cisco MediaSense Overview 27         Cisco MediaSense Five-Server Deployment 28         Cisco MediaSense Virtualization and Platform Overlays 30     Video Compatibility Matrix and Network Topology 31         Video Network Topology 31         Design Guidelines for Video Greetings 32         Video Greetings Operation 32     Call Flows 33         Leaving or Retrieving a Message 33         Additional Call-Flow Options 34     Voice-Messaging Call Flows in SRST and AAR Mode 35         SRST and Cisco Unity Connection 35         AAR and Cisco Unity Connection 36     Summary 37     Review Questions 37 Chapter 2 Integrating Cisco Unity Connection with Cisco Unified Communications Manager 39     Cisco Unity Connection Administration 40     Cisco Unified RTMT 40     Cisco Prime Licensing for Voice Messaging 41     Add Cisco Unity Connection in Cisco PLM 42     Cisco Unity Connection Integration Options 43     Cisco Unity Connection SCCP Integration 44     Cisco Unity Connection SIP Integration 45     Cisco Unity Connection Integration Troubleshooting Tools 46     On-Net and Off-Net Calls 47     Call Forward Options 48     Cisco Unity Connection Call Routing 49     Port Monitor 50     Default Call-Routing Behavior 51         Direct Call Routing 52         Forwarded Call Routing 53     Integration Considerations 54     Summary 55     Review Questions 55 Chapter 3 Configuring Cisco Unity Connection Users, Templates, and Class of Service 57     Cisco Unity Connection Class of Service 58         User Access to Features 59     Cisco Unity Connection User Templates 59         User Template Example 60     User-Creation Options 61     Cisco Unity Connection User 62     Password Settings and Roles 63     User Transfer Rules 64     Greetings 65     TUI Experience 66     Alternate Extensions 66     Voice Mailbox 67     Mailbox Stores and Membership 68     Message Aging Policy and Mailbox Quotas 68     Private Distribution Lists 69     Notification Devices 70     Summary 71     Review Questions 71 Chapter 4 Configuring the Cisco Unity Connection System 73     Cisco Unity Connection System Settings Overview 74     General Settings Versus User Settings 75     General Configuration 76     Time Zone Usage 77     Cisco Unity Connection Distribution Lists 79     Cisco Unity Connection Authentication 80         Check for Trivial Passwords 82     Roles 82     Cisco Unity Connection Restriction Tables 83     Cisco Unity Connection LDAP Integration 84     Import of Users from LDAP Server 84         Imported User 86     Phone Number Conversion 87     Search Base 88     LDAP Filter 89     Import of Users from CUCM 91         Imported CUCM User 91     Summary 92     Review Questions 93 Chapter 5 Implementing Cisco Unity Connection Dial Plan and Call Management 95     Cisco Unity Connection Dial Plan Components 96         Comparing Dial Plans 96     Dial Plan Example 97     Cisco Unity Connection Call Handler Types 98         Cisco Unity Connection Call Handler Comparison 99     Call Handler Reachability 99     Auto-Attendant Example 100     Call Handler Templates 101     Call Handler Template Options 102     Caller Input 104     Default Call Handler Flow 105     Greeting Analysis 106     Caller Input Analysis 106     Operator Call Handler 108         Operator Not Available 108     Goodbye Call Handler 109     Directory Handler 109     Interview Handler 111     Summary 112     Review Questions 113 Chapter 6 Configuring Unified Messaging 115     Unified Messaging Terminology 116     Single Inbox High-Level Architecture 116     Single Inbox Functionality 117     Unified Messaging Benefits 117     Exchange E-mail Integration Options 118     Cisco Unity Connection Deployment Options 118     Security, Compliance, and Discoverability 119     Message Synchronization Architecture 119         Synchronization Behavior 120     Configure Integrated Messaging 121         Account Verification 122     Task List to Set Up Unified Messaging Single Inbox 122     Exchange Mailbox Moves 123     Back Up and Restore of Mailboxes 124     Summary 124     Review Questions 125 Chapter 7 Troubleshooting Cisco Unity Connection 127     Troubleshooting Cisco Unity Connection 128     Reorder Tone 129     Call Forward to Cisco Unity Connection 129     Route Pattern Affecting Call Forward 130     Login Not Working 131     PIN Not Accepted 131     MWI Issues 132     MWI Status 134     Wrong Greeting 134         Rules and Conditions 134     Time Schedule 135     Voice Messages 135     Call Handler Transfer Issues 136     Call Handler Issues 136     AAR and Cisco Unified SRST Issues 137     Cisco Unified RTMT 138     Cisco Unity Connection Performance Counters 139         Cisco Unity Connection Session Performance Counters 139     Alert Properties 140     Reporting in Cisco Unity Connection 141     MWI Troubleshooting 142     Macro Traces 143     Summary 143     Review Questions 143 Chapter 8 Deploying Voice-Mail Redundancy in Branch Offices 145     Introduction to Cisco Unity Connection SRSV 146     Specifications for Virtual Platform Overlay 147     Cisco Unity Connection SRSV Solution 147     Cisco Unity Connection SRSV Licensing 148     Limitations in Cisco Unity Connection SRSV Mode 149     SRSV Configuration Checklist for Branch Sites 149     Activate Cisco Unity Connection SRSV 150     DNS, Domains, and Self-Signed Certificates 150     Cisco Unity Connection SRSV Menu Overview 151     SRSV Configuration Checklist for Headquarters Site 151     Set Up Headquarters Cisco Unity Connection 151     Automatic Provisioning and Polling 153     Monitor the Provisioning and Polling Status 153     Replicate System Distribution List 154     Troubleshooting Issues in Provisioning 154     Summary 155     Review Questions 155 Chapter 9 Designing and Deploying Cisco Unity Express 157     Cisco Unity Express 158     Cisco Services-Ready Engine 159     User Access 160     CUE Auto-Attendant 160     Schedules 161     Integrated Messaging 162     Distribution Lists 162     Notifications 163     Notification for Scheduled Backup 164     CUE Integration 164     Deployment Models 165     Voice Messaging System Comparison 168     Summary 168     Review Questions 168 Chapter 10 Integrating Cisco Unity Express with Cisco Unified Communications Manager Express 171     Voice Mail Integration on CUCM Manager Express 172     Service Module 172     Dial Peer Configuration 174     Voice Mail Access for SCCP Phones 175     MWI for SIP-Controlled IP Phones 175     MWI Options 176     MWI Outcall 177     MWI Using SIP Notification Messages 178     MWI SIP for Ephone-dns 179     Transcoding 180     Connecting and Initiating Cisco Unity Express Module 182     Software Installation 183     Software Versions and Licenses 184     Configure SIP Triggers for Default Applications: Voice Mail 186     Configure MWI Outcall Directory Numbers 187     Configure MWI Using SIP Notify 188     Summary 190     Review Questions 190 Chapter 11 Configuring Cisco Unity Express User Accounts and Features 193     System Settings 194         Authentication Rules 194         Subscribers 195         User Import 196         Mailboxes 196         Mailbox Defaults 197         Adding Mailboxes 197         Distribution Lists 198         Schedules and Holidays 199         Web Inbox 200         Message Notification 202         Privilege Levels 203         Cisco Unity Express VoiceView Express 204         Integrated Messaging 206     Summary 207     Review Questions 207 Chapter 12 Configuring Call Routing with Cisco Unity Express Auto-Attendant 209     Cisco Unity Express Auto-Attendant Overview 210     Cisco Unity Express Auto-Attendant Operation Example 210     Cisco Unity Express Auto-Attendant Features 211     Cisco Unity Express Windows Editor for Auto-Attendant Interactive Voice Response Script Comparison 212     Cisco Unity Express Auto-Attendant Configuration Checklist 213     Prompts 213     Administration via Telephone 214     Default System Scripts 215     Call Flow 216     Application Ports 216     Editor Express 217     Cisco Unity Express Windows Editor for Auto-Attendant Interactive Voice Response Scripts 218     Scripts 219     Summary 219     Review Questions 220 Chapter 13 Troubleshooting Cisco Unity Express 221     Call Processing to Messaging System Call Flow 222     CUCM Express 222     Cisco Unity Express Troubleshooting 224     Logging 225     Cisco Unity Trace Tool 226     Using trace Commands via CLI 226     GUI Macro Feature 228     SIP Troubleshooting 230     SIP Call Flow 230     Troubleshooting SIP Issues 232     Troubleshooting MWI Issues 233     Troubleshooting Mailbox Issues 234     Interpreting TUI Sessions 235     Summary 236     Review Questions 236 Chapter 14 Designing and Deploying Cisco Unified IM and Presence 239     CUCM Presence Introduction 240     CUCM Presence 241     Indicators for Speed-Dial Presence 242     CUCM Call Presence 242     CUCM Subscribe CSS 243     CUCM Presence Groups 244     Cisco Unified Communications IM&P Introduction 245     Microsoft Integration 246     OVA Template for Cisco Unified Communications IM&P 247     Cisco Unified Communications IM&P Cluster 248     CUCM Deployment Options 249     Service Discovery 250     Quality of Service 250     Cisco Jabber Port Usage 251     Enterprise Instant Messaging 252     Multicluster Deployment 252     Federated Deployment 253     Microsoft Skype for Business Federation 254     Mapping of Presence Status 255     Federation Preparation 256     Summary 257     Review Questions 257 Chapter 15 Describing Cisco Unified Communications IM and Presence Components and Communication Flows 259     Cisco Unified Communications IM&P Architecture 260     Cisco Unified Communications IM&P Cluster 261     Cisco Jabber Login Flow 262     Remote Access for Cisco Jabber Without VPN 263     Cisco Jabber Information Flow in Deskphone Mode 264     Cisco Jabber Information Flow in Softphone Mode 265     Cisco Jabber in Phone-Only Mode 265     Cisco Jabber and Voice Mail 266     Cisco Jabber and Conferencing 266     Integration with LDAP for Cisco Jabber 267     Cisco Unified Communications IM&P, Active Directory, and Microsoft Exchange 268     Summary 269     Review Questions 269 Chapter 16 Integrating Cisco Unified Communications IM and Presence 271     Set Up CUCM for Presence 272     Checklist for CUCM Setup 273     Cisco Jabber UC Services 274     Implementing Cisco Unified Communications IM&P 275     Checklist for Cisco Unified Communications IM&P Setup 276     Cisco Unified Communications IM&P Services 277     Cisco Jabber Service Discovery 279     Service Discovery: Domain 280     Service Discovery: Operating Mode 280     Cisco UDS SRV Record 282     SRV Records 282     DNS SRV Record Priorities and Weights 283     Troubleshoot DNS SRV Entries 284     Methods of Installation 285     Create a Custom Installer with Microsoft Orca 286     Summary 287     Review Questions 287 Chapter 17 Configuring Cisco Unified Communications IM and Presence Features and Implementing Cisco Jabber 289     Configure Cisco Jabber in Softphone Mode 290     Legacy Client Settings 291     Cisco Jabber UC Services 291     Visual Voice-Mail Interface for Cisco Jabber 292     Cisco Jabber in Softphone Mode 293         Cisco Jabber Account Options 294     Connection Status 294     LDAP Profile Test 295     Upload Jabber-Config File to TFTP Server 297     Voice-Mail Profile Test 298     Configure Cisco Jabber in Deskphone Mode 299     Cisco Jabber in Deskphone Mode 299     Cisco Jabber in Phone-Only Mode 300     Summary 301     Review Questions 302 Chapter 18 Configuring Cisco Jabber Mobile and Integrating Directory Servers 303     Cisco Jabber Framework Alignment 304     Configuration URL 305     Legacy Client Settings 306     Video Features 306     Dial-via-Office Reverse Calling 307     Low-Bandwidth Mode 308     URL Handlers 309     Secure Cisco Jabber on Mobile 309     Add Cisco Jabber in CUCM 310     Cisco Jabber User Configuration XML File 310     Cisco Jabber Configuration Sources 311     Cisco Jabber Contact Sources 312     Contact Lookup 313         Cisco UDS Directory Access 314     Photo Support 315     Summary 316     Review Questions 316 Chapter 19 Verifying and Troubleshooting Tools for Cisco Unified IM and Presence Components 319     System Dashboard 320     Cisco Unified IM&P Reporting 320     Presence Viewer 322     System Troubleshooter 322     Cisco Jabber Connection Status 324     Troubleshoot Common Cisco Jabber Issues 325     Cisco Unified IP Phone Cannot Be Selected 325     In Softphone Mode, Telephony Is Not Possible 326     Users Are Not Shown as on the Phone During an Active Call 327     End User Cannot Log In to Cisco Jabber 327     Search for Contacts Returns No Results 328     End User Cannot Control the Cisco Unified IP Phone 9971 328     Trace Filter Settings 328     Troubleshoot SIP Integration 329     Summary 330     Review Questions 331 Chapter 20 Deploying Cisco Collaboration Systems Applications with Cisco Prime™ Collaboration 333     Cisco Prime™ Collaboration Overview 334         Provisioning 334         Assurance 335         Analytics 335     Complete Lifecycle Management 335     Cisco Prime™ Collaboration Standard and Advanced 336     Automated System Provisioning 338     Domains, Service Areas, and Subscriber Types 339         Domains 340         Service Area 340         Subscriber Types 341     Administration Levels 341     LDAP Import 342     Subscriber Roles 343     Deployment Aspects in Cisco Prime™ Collaboration 344     Day 1 Services Infrastructure 344     Day 2 Services 345     Single Provisioning Interface 346     Cisco Prime™ Collaboration Dashboard 347     Cisco Prime Telephone Self-Care 348     Summary 350     Review Questions 350 Chapter 21 Describing Video Infrastructure 353     Cisco Collaboration Infrastructure 354     Architectural Evolution 356     Combined Model and Methods 357     High-Level Function of Collaboration Infrastructure 358     Dual Approach 359     Cisco TelePresence VCS Characteristics 359     Cisco VCS Cluster Size 360     Call Control Terminology 361     Connecting CUCM and VCS Clusters 362     Dial Plans 363     Conferencing 363     Multiparty Conferencing 364     Cisco TelePresence Conductor 365     Cisco Jabber Video for TelePresence (Movi) 366     DNS SRV Records 367     Automated Provisioning with Cisco VCS and TMS 368     Portfolio Simplification 369     Summary 369     Review Questions 370 Chapter 22 Describing Cisco TMS 371     Cisco TMS Introduction 372     Business Needs for Cisco TMS 372     Cisco TMS Platform Overview 373     Cisco TMS Overview 374     Endpoint and Infrastructure Support 374     Cisco TMS Scale and Management 375     Cisco TMS Conference Call Routing 375     Cisco TMS Conference Port Reservation 376     Call Launch Options 378     Calendaring Options 379     Cisco TelePresence Conductor Support 379     Recommended Cisco TMS Scheduling Deployment Mode 380     Adding Cisco VCS Endpoints to Cisco Unified Communications Manager 381     Integration of Cisco TMSXE with Microsoft Exchange 382     Cisco TMS Provisioning Extension 382     Summary 383     Review Questions 383 Appendix 385 Glossary 389 TOC, 9781587144479, 11/30/2015


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Product Details
  • ISBN-13: 9780134272986
  • Publisher: Pearson Education (US)
  • Publisher Imprint: Cisco Press
  • Language: English
  • Weight: 1 gr
  • ISBN-10: 0134272986
  • Publisher Date: 30 Nov 2015
  • Binding: Digital download
  • No of Pages: 464


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