Sanjay NairSanjay Nair has more than 23 years' experience in IT operations in the end-user domain. He has been working as a service desk manager for the past eight years, coaching and mentoring a multicultural team of agents in the banking and aviation sectors.Sanjay's primary responsibilities also include design and documentation of ITIL-compliant processes and procedures, having completed his ITIL intermediate level certifications during this time. Read More Read Less