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Joseph A Michelli

Joseph A MichelliJoseph A. Michelli is an organizational consultant who focuses on intersections of business, leadership, and workplace productivity. He is the bestselling author of The Starbucks Experience, The New Gold Standard, Prescription for Excellence, and TheZappos Experience. One of today's leading thinkers on the topic of customer experience, Michelli also speaks to corporate audiences approximately 60 times a year. Read More Read Less

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1.
Mindchamps Way, The: How To Turn An Idea Into A Global Movement22 %
Mindchamps Way, The: How To Turn An Idea Into A Global Movement
By: Joseph A Michelli
Publisher: World Scientific Publishing Co Pte Ltd
No Review Yet
₹2,544
₹1,984
Binding:
Hardback
Release:
10 Apr 2025
Language:
English
Available
Ships within 2-4 Days Explain..
2.
Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges27 %
Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges
By: Joseph A. Michelli, Joseph Michelli
Publisher: McGraw-Hill Education
No Review Yet
₹1,840
₹1,343
Binding:
Hardback
Release:
18 Jan 2021
Language:
English
Available
Ships within 2-4 Days Explain..
3.
The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary48 %
The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
By: Joseph Michelli
Publisher: McGraw-Hill Education - Europe
4.2 (5)
₹2,999
₹1,559
Binding:
Hardback
Release:
16 Sep 2006
Language:
English
Available
Ships within 1-2 Days Explain..
4.
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System47 %
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
By: Joseph Michelli
Publisher: McGraw-Hill Education - Europe
4.2 (5)
₹3,520
₹1,866
Binding:
Hardback
Release:
16 Jun 2011
Language:
English
In Stock
Ships within 1-2 Days Explain..
5.
Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People
Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People
By: Joseph Michelli
Publisher: McGraw-Hill Education - Europe
No Review Yet
₹1,262
Binding:
Hardback
Release:
16 Dec 2013
Language:
English
Available
Ships within 4-6 Days Explain..
6.
All Business Is Personal35 % NR
All Business Is Personal
By: Joseph A. Michelli
Publisher: Benbella Books
No Review Yet
₹2,670
₹1,736
Binding:
Hardback
Release:
13 May 2025
Language:
English
International Edition
Ships within 14-16 Days Explain..
Free Shipping in India and low cost Worldwide.
7.
Leading the Starbucks Way (PB)18 % NR
Leading the Starbucks Way (PB)
By: Joseph Michelli
Publisher: McGraw-Hill Education
No Review Yet
₹2,403
₹1,970
Binding:
Paperback
Release:
27 Oct 2023
Language:
English
International Edition
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8.
The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging28 % NR
The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging
By: Joseph Michelli
Publisher: McGraw-Hill Education
4.5 (6)
₹2,628
₹1,892
Binding:
Hardback
Release:
30 Sep 2019
Language:
English
International Edition
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9.
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company35 % NR
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
By: Joseph Michelli
Publisher: McGraw-Hill Education - Europe
3.4 (5)
₹2,937
₹1,909
Binding:
Hardback
Release:
16 Jul 2008
Language:
English
International Edition
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10.
The Zappos Experience: 5 Principles to Inspire, Engage, and WOW20 % NR
The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
By: Joseph Michelli
Publisher: McGraw-Hill Education - Europe
4.5 (8)
₹3,560
₹2,848
Binding:
Hardback
Release:
16 Nov 2011
Language:
English
International Edition
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11.
When Fish FlyNR
When Fish Fly
By: John Yokoyama, Joseph Michelli
Publisher: Little, Brown & Company
4.5 (8)
₹2,962
Binding:
Hardback
Release:
04 Aug 2004
Language:
English
International Edition
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12.
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way23 % NR
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
By: Joseph Michelli
Publisher: McGraw-Hill Education - Europe
No Review Yet
₹3,649
₹2,810
Binding:
Hardback
Release:
16 Dec 2015
Language:
English
International Edition
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13.
The Zappos Experience: 5 Principles to Inspire, Engage, and Wow9 % NR
The Zappos Experience: 5 Principles to Inspire, Engage, and Wow
By: Joseph A Michelli
Publisher: McGraw-Hill Education - Europe
No Review Yet
₹3,007
₹2,736
Binding:
Digital (delivered electronically)
Release:
07 Oct 2011
Language:
English
International Edition
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14.
Starbucks Leadership Lessons11 % NR
Starbucks Leadership Lessons
By: Joseph A Michelli
Publisher: McGraw-Hill Education - Europe
No Review Yet
₹1,252
₹1,114
Binding:
Digital (delivered electronically)
Release:
01 Nov 2013
Language:
English
International Edition
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15.
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System11 % NR
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
By: Joseph A Michelli
Publisher: McGraw-Hill Education - Europe
No Review Yet
₹1,343
₹1,195
Binding:
Digital (delivered electronically)
Release:
20 May 2011
Language:
English
International Edition
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16.
Leadership Lessons from the Most Admired Companies8 % NR
Leadership Lessons from the Most Admired Companies
By: Joseph A Michelli
Publisher: McGraw-Hill Education - Europe
No Review Yet
₹4,814
₹4,429
Binding:
Digital (delivered electronically)
Release:
11 Oct 2013
Language:
English
International Edition
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17.
EBK Leading Starbucks Way9 % NR
EBK Leading Starbucks Way
By: Joseph Michelli
Publisher: McGraw-Hill Education - Europe
No Review Yet
₹2,948
₹2,683
Binding:
Digital (delivered electronically)
Release:
06 Sep 2013
Language:
English
International Edition
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18.
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz WayNR
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
By: Joseph A Michelli
Publisher: McGraw-Hill Education - Europe
No Review Yet
₹839
Binding:
Digital (delivered electronically)
Release:
08 Dec 2015
Language:
English
International Edition
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19.
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company9 % NR
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
By: Joseph A Michelli
Publisher: McGraw-Hill Education - Europe
No Review Yet
₹1,727
₹1,572
Binding:
Digital (delivered electronically)
Release:
01 Jul 2008
Language:
English
International Edition
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20.
Management and Innovation Lessons in Healthcare13 % NR
Management and Innovation Lessons in Healthcare
By: Clayton M Christensen, Jack J Phillips, Joseph A Michelli
Publisher: McGraw-Hill Education
No Review Yet
₹3,560
₹3,097
Binding:
Digital (delivered electronically)
Release:
15 Nov 2013
Language:
English
International Edition
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