David C WilliamsDavid began his career with AT&T in the Network Technology Organization. During his time with the company he has held a number of roles and assignments from Training, Data Center management, Enterprise port, Customer Experience, and Chief of Staff. I these roles David has created deep-link HTML marketing initiatives that garner 90 million monthly impressions, led Competitive Intelligence which helped shape AT&T's Mobile First strategy, our employee discounts, has been responsible for supporting several Fortune500 companies encompassing $120M in revenue, and authored two patents for Reprogrammable RFID and bridging satellite and LTE technology.
In his current role, David is responsible for hyper-automation & emerging technology to transform Customer/Employee Experience and Cost Structure for his organization. He leads the largest Robotics Process Automation program worldwide. His innovations are driving change across the company as his team has developed 600+ Bots automating 70M contacts, realizing $400M in operating income at over 3,000% ROI. Additionally, he also invented & sponsored a decision engine driving $200M credit reduction annually.
David holds a bachelor's degree in Marketing from Dallas Baptist University, Project Management Professional (PMP) certification, Electronics Technical Platform, Six Sigma Green Belt, and Robotics Process Automation certifications.
David is the 2021 Legacy Award recipient at Black Engineer of the Year STEM Global Conference, 2x Dream in Black winner, AT&T Champion of Diversity Award winner, a proud mentor of multiple Employee Groups, & Diversity Ambassador. David's humble beginnings in the poorest corner of Dallas, TX, continual giving back through Solar Robot Workshops to the community, and rise through a corporate giant is encapsulated in his soon to be released book entitled, Business Model. The Business Model book will be one of the first of it's kind, offering it's own associated cryptocurrency, the ANOMALY coin. He also enjoys family activities, volunteering, fitness training, and motorcycle riding. Read More Read Less