Ann ShafferMs. Ann Shaffer is the co-author of NEW PERSPECTIVES ON MICROSOFT WORD and has contributed to many other Cengage publications. She has more than 25 years of experience as a developmental editor and co-author of books, journal articles and multimedia n a variety of fields, including computer science, mathematics, history, engineering and social sciences. She holds a master�s degree in English from the University of Wisconsin-Madison. Read More Read Less